FTP Voyager® Support
RhinoSoft has several different technical support options. Sending an e-mail to technical support is usually the best and most efficient option.
Lost Your Registration ID? Need A Receipt?
You can have your Registration IDs and a copy of your product receipt for any or all of your RhinoSoft products sent immediately to your e-mail address. Click here to use the RhinoSoft Registration ID Locator.
Knowledge Base Search Tool
The RhinoSoft Knowledge Base offers you the ability to find detailed answers and instructions to your questions or problems. The Knowledge Base is the fastest, most efficient way, to get your problems solved immediately. Click here to start your search.
RhinoSoft Customer Service Center
RhinoSoft gives you the ability to update your customer records on-line. You can change your accounts name, address, phone, e-mail address and much more.
Click here to go to Rhinosoft Customer Service Center.
Free Email Support
If you purchased from an authorized RhinoSoft reseller, please contact your reseller for support.
If you purchased directly from RhinoSoft, or you are an evaluation user, submit your technical support request using the Technical Support email form. Technical support requests will be answered in approximately one to two business days.
Premium Support
Purchasing a Premium Support Agreement will guarantee you several things over customers that do not:
- FIVE free phone support incidences. Multiple phone calls for a single technical support case do not count towards this number.
- Priority support via e-mail. Your support e-mails are separate from the rest and are immediately entered at the front of the support queue. This means your questions are answered much faster.
- You will receive a personal contact within our Premium Support department. You will receive this representative's personal phone extension to ensure your call is answered as quickly as it was placed.
Telephone Support
Technical support is available via telephone for Premium Support customers. For non-Premium Support customers, support for Serv-U File Server is $99.95 USD for first 10 minutes, $9.95 for each additional minute. All other product support for non-Premium Support customers is $29.95 USD for the first 10 minutes and $2.95 USD for each additional minute. To contact the Technical Support Department, please call +1 (262) 560-9627 between 9-5 Central Time Monday - Friday. When calling, please have credit card information ready.
Please note that this number is for technical phone support ONLY and is staffed from 9:00AM to 5:00PM US Central Time, Monday through Friday (except holidays). If phone lines are busy, try using the Technical Support email form.
Premium Support
Premium support provides near real-time access to RhinoSoft technicians.
Companies that use Serv-U in mission-critical environments or maintain large deployments of
FTP Voyager should have a Premium support contract.
general queue
priority queue
Premium Support Fees
Premium support fees are assessed to each customer based on the brands they own, regardless of number of licenses, modules or editions.
*For example, a customer with one copy of Serv-U Silver would pay for one year of Premium support. A different customer with 6 copies of Serv-U Gold and 3 copies of Serv-U Bronze would also pay just for one year of Premium support.